You will be able to focus on what is important – the core of your business. We will take care of your IT department and we will ensure full satisfaction with top quality services.
“Out-tasking all or part of your IT operations to a trusted provider will save you precious time”.
Installation and Deployment, Complete Management, Anti-virus Services, Onsite and/or Remote Support.
Daily Checks, Infrastructure-specific Management Tasks, Proactive Problem Identification and Resolution, Service Requests (Daily Operations, Projects, etc.), Onsite and/or Remote Services, Committed Service Levels (Response Time and Onsite Presence).
Holiday & Sickness Cover
Daily Checks, Unlimited Access to Multivendor Support Organisation, Proactive Problem Identification and Resolution, Up to 24x7x365 Support, Onsite and/or Remote Services, Committed Service Levels (Response Time and Onsite presence).
Regular Maintenance on the DR Environment, Adding and/or Removal of Resources to Protect in the DR Framework, Measure of Service Levels and Adaptive Corrections if Required, Regular DR Testing, Documentation.
Service Account Management
Review of Service Requests, Review on Incidents, Reporting on Technical Environment Patch Levels, Versions, and Potential Gaps with Best Practices, Technology Watch in Line with the Managed Environment, Review of Documentation and Processes, Steering Committees
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